MODULE C8:
MANAGING "PREMIUM PACKAGE" EVENTS

Couples may choose to create a package combining specific services they would like. However, to ensure we are able to properly track and arrange the elements in their Premium Package, we will need to set up their booking a little differently. Follow the below steps to accurately set up a Premium Package:


CONFIRM "CHANGE MY EVENT" RECEIPT

DEADLINE: 60 DAYS BEFORE THE SCHEDULED EVENT

STEP 1:

Sign into The Vow Exchange "Bookings" email using credentials provided by the location manager.

STEP 2:

Search the name of the client for the booking.

STEP 3:

Locate the "Change My Event" Form email from the client and place into client folder. Take note of the internal indication on the form that the client has booked a Premium Package.

STEP 4:

Open, Client Management Matrix, search customer name.

STEP 5:

Enter today's date under the "Change My Event Received" column.


Sending a "premium Package confirmation email"

DEADLINE: 60 DAYS BEFORE THE SCHEDULED EVENT

STEP 6:

Open, log into Wedding Wire & open the customer's booking page.

STEP 7:

Click button "Use an Email Template" and select "Confirming Your Premium Package at The Vow Exchange". 

STEP 8:

Update signature and email body with correct information & send.

Step 9:

Refer to "MODULE C3: MANAGE EXPECTATIONS" and follow the remaining modules through MODULE C6.

need help?

Having trouble setting up a Premium Package? Follow up with your location manager to trouble shoot the problem.